Support Specialist

At OH! we help small businesses grow and compete with the big guys by creating market-leading websites. In fact, over 250 websites currently use our CMS to grow their business today!

Have we caught your attention?

As a Support Specialist at OH! you'll be responsible for guiding people to the fullest use of our products.

  • To love this role, here’s the type of person you are:
  • You’re passionate about solving problems and helping people.
  • You’re incredibly positive and enjoy making another person’s day.
  • You’re an excellent communicator who makes sure nothing slips through the cracks.
  • You’re a self-starter who loves taking initiative and seeing things through to completion.
  • You have the curiosity and desire to learn and grow your skills.
  • You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.


Common responsibilities include (but are not limited to):

  • Working the support inbox, making sure our customers receive timely responses.
  • Fielding and recording feature requests.
  • Providing support to users.
  • Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.
  • Pre-release quality assurance testing for updates and new releases.
  • Updating and creating tutorials and documentation.
  • Writing code snippets to solve one-off problems.
  • Assisting with project billing


Here are some other skills that will come handy:

  • Excellent English writing and communication skills. We believe communication is critical.
  • Patience, grace, and a sense of humor.
  • Exceptional troubleshooting abilities.
  • At least 2 years of experience with web content systems.
  • Comprehension of HTML.
  • Strong leadership with the ability to step up and take charge when needed.
  • You can take technical lingo and make it understandable to customers.
  • Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.

To apply, please send your resume to hello@ohmedia.ca